Information

The Management and Staff are pleased to welcome you at Hotel Lo Scoiattolo. Below you will find some information that will be useful during your stay.

Our goal is to make all our guests feel like "home", so for any issues, information, curiosity or desire, do not hesitate to contact us: we will do everything to help you.

 

RECEPTION:

 

ORARI

 

The FRONT DESK : from 7:30 a.m. till 11:00 p.m.

The  Bar:  from 7:30 a.m. till  01:00 a.m.

Breakfast:  from 7:30 to 10:00 a.m.

Dinner:  from 7:30 to 9:00 p.m.

 

 

 

CHECK-IN

The room is at your disposal from 13:00 on the day of arrival. On request and at actual availability will do our best to be able to accommodate a few hours in advance.

 

CHECK-OUT

The day of departure please vacate your room by 10:00 am. You can settle the bill the night before until 22:00 or 8:00 am the same day. For payment we accept cash (not exceeding € 990.00)  and all major credit cards. If you want to enjoy your holiday until the last minute, you can leave your luggage at the hotel  and possibly enjoy a quick shower in the afternoon, before departure. Ask at reception. The late check-out is subject to room availability. The cost is variable depending on the season. Even in this case, please contact the reception.

In case of early departure - unless otherwise arranged with the management - will be charged a fee equal to the period confirmed at time of booking.

 

NIGHT  ENTRANCE

In order to give you maximum freedom and autonomy we have delivered you a code that allows you to open the night entrance even after closing of the main gates around 1 a.m.  The door is opposite to that of the ski room, down the ramp, on left side the main entrance. If you go out in the evening, remember to bring with you the room key, because even the floor of the reception is closed and alarmed with alarm. Go up with the elevator directly to your floor.

 

SKIROOM

Remember that it is forbidden to climb the floors and rooms with ski boots: we ask you to leave your sports equipment in the ski room that is heated and video monitored by CCTV cameras. To enter the Ski Room you need to type the code we delivered you at you arrival.  If you have forgotten it, ask at the reception desk.

 

PARKING/GARAGE

The private outdoor parking is free. We also have a limited number of covered parking spaces. The price is EUR 10,00 per day. If interested, please contact  the front desk

 

SECRETARIAT SERVICE

It is possible to send or receive faxes, e-mails or make prints at the front desk. These are our contacts: phone +39 0125 366313 - Fax: +39 0125 366220 / Email: info@htlscoiattolo.com.

 

RELAX CENTRE

The Wellness Center is located in the basement, between the two structures and is open from 15:00 to 20:00. Inside you will find a dressing room and you will be given a towel. Massages must be booked at reception. Children under 14 years cannot enter.  It is not allowed to consume food or beverages in the wet zone. In the relax area, however, you can have water, tea and herbal teas.

 

 

IN YOUR ROOM:

 

SAFE.

To use the safe in your room, ask for the key at reception.

 

INTERNET/WI-FI ZONE

Wi-Fi connection is throughout the entire hotel. For more information and procedures for access, please contact the reception. We also have a fixed internet in the TV room (ground floor building south). Usage is free and open to adults, and for children is subject to an authorization of the parents.

 

NO-SMOKING

Please note that SMOKING IS PROHIBITED in the public areas of the hotel and we kindly ask you not to smoke inside your room. For your safety, all rooms areas have a smoke detector that could activate the fire alarm.

 

TELEFONO.

 

 

 

Reception

type ( 9 )

Nighr care

type ( 9 )

From room to room

type ( 4 ) followed by the room number

Receiving a call

The hotel telephone number is +39 0125 366 313. To protect your privacy, all of the incoming calls go through the switchboard desk that will transfer them to your room.

Make a call

Call the front desk and ask to enable the call. Then type the number (0) and wait for the intermittent signal line, then dial the number you want.

Wake-up call

enter the number (9) and ask the front desk to get active service.

 

 

 

 COVERTURE.

The Couverture, the evening turndown service, will take place from 19:00 to approximately 20:30. Is not carried out in rooms where there is a pet. If you do not want to be disturbed, affix on the outside door handle the special label.

 

 TELEVISION

To watch TV, you have to turn on both the TV and the receiver with their remote controls. To change channels using the "CH" on the remote control to the receiver. You can access the channel list by pressing the button list.

 

HEATING

You can independently adjust the heat according to your needs by using the thermostat you have in the room. The range is from a minimum of 17 ° to a maximum of 23 °.

 

FRIGO BAR

You will find the price list in the folder Fridge Bar. If you will have something the night before our departure, we kindly ask you to advise the front desk when checking-out.

 

ROOM SERVICE

For Room Service, contact the bar (473). You will be charged € 5.00 as "room service".

 

LAUNDRY

If you have clothes to wash or iron, compile the” Laundry form” you find in your room fold and put it in the special bag with the clothes (it is in the wardrobe);  leave it on the bed. The garments will be returned to you the next day in the room.

 

 

 

LITTLE GUESTS

 

TOYS

If you bring your child with you, we have set up a special corner in the basement. There he will find of a play corner with soft toys and games to be able to entertain. There is also a changing table for the change. Please, do not leave your children alone and tidy the room up when you leave it.

 

BABY FOOD

We have a microwave to heat up baby food for your baby. Ask the front desk or your waiter if you want to have a pasta, a vegetable soup .... In the restaurant, upon request, we can give you a high chair.

 

 

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